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Effective Date: 05/23/23
1. Information We Collect:
We may collect the following types of personal information from you:
a. Contact Information: When you interact with our customer service features or submit inquiries, we may collect your name, email address, phone number, and any other contact details you provide.
b. Customer Service Information: We may collect information related to your inquiries, feedback, or support requests, including the details of your request and any communication exchanged between you and our customer service representatives.
2. Use of Personal Information:
We use the personal information we collect for the following purposes:
a. Customer Service: We use your personal information to respond to your inquiries, provide customer support, and address any concerns you may have.
b. Internal Recordkeeping: We may use your information for internal administrative purposes, such as recordkeeping, analysis, and improvement of our services.
3. Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
a. Service Providers: We may engage trusted third-party service providers to assist us in providing customer service. These service providers have access to your personal information only to the extent necessary to perform their functions on our behalf and are obligated to maintain its confidentiality.
b. Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method can be guaranteed to be completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6. Children's Privacy:
The Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to promptly delete the information from our records.
7. Your Rights and Choices:
You may have certain rights and choices regarding your personal information, including the right to access, update, or delete your information. To exercise these rights or make choices about your personal information, please contact us using the information provided in Section 9.
9. Contact Us:
Thank you for trusting Tint Lady Window Tinting with your personal information.
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